FAQ
What is By Firefly made from?
At By Firefly, most of our products are made from high-quality Sterling silver Gold Vermeil in 18k, ensuring each piece is durable and elegant. A small portion of our jewelry is made from stainless steel or brass, typically used for larger earrings. These materials are strong, durable, and resistant to deformation.
Additionally, our gold plating process is exquisite, ensuring a long-lasting shine and high-quality finish. We adhere to a principle of fair pricing, striving to offer luxury jewelry at the most reasonable prices. By carefully selecting materials and optimizing our production processes, we guarantee that our jewelry is both exquisite and high-end, while making it accessible to more customers. Choose us to experience unparalleled value and exquisite design.
Are your gems real gems?
At our jewelry store, we take pride in using only the high quality gemstones. Each stone is carefully selected for its vibrant, rich color and exceptional transparency, ensuring that every piece of jewelry is as beautiful and unique as the natural stone itself. Our commitment to quality means we source only the finest natural gemstones, bringing you pieces that shine with brilliance and are designed to stand the test of time. Whether you're looking for a subtle accent or a statement piece, our gemstones add the perfect touch of elegance and luxury to any collection.
Do you ship internationally?
Yes, we offer worldwide shipping. No matter where you are located, you can easily purchase our exquisite jewelry and enjoy reliable international delivery services.
We are committed to ensuring that each order reaches you safely and promptly, providing a convenient shopping experience. Whether you're selecting jewelry for yourself or as a gift for loved ones, we ensure you receive high-quality products and excellent service.
How can I cancel my order?
If you wish to cancel your order, please contact us. Our customer service team will assist you with the cancellation process as quickly as possible. Once your order has been shipped, it cannot be canceled. Please contact us as soon as possible if you need assistance before shipping.
Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible. Our customer service team will do their best to assist you with the address change before your order is shipped. Please note that once the order has been shipped, we will not be able to change the shipping address. To ensure your order arrives without issue, kindly double-check and confirm your address before placing your order. If you have any questions, our customer service team is always here to assist you.
How long will it take until I receive my order?
The delivery time for your order depends on your location and the shipping method chosen at checkout. Typically, domestic orders take between 2 to 5 business days, while international orders may take 7 to 14 business days. Please note that these are estimated delivery times and may vary based on factors such as shipping carrier delays or customs processing. Once your order has been shipped, you will receive a tracking number to monitor its progress. If you have any further questions, feel free to contact our customer service team for assistance.
Can I return my order?
Yes, you have 14 days to return your order. Please refer to our Returns &Exchange page. We are unable to refund if the item is faulty, please email us first before sending your faulty return.
Earrings and personalized items are non-returnable.